Q&A
Regarding payments
Regarding ordering and shipping
- When will the items be shipped?
- What should I do if I have changed my e-mail address?
- What is the shipping time and situation?
- When do you start accepting orders?
- Can I change the previous address after ordering?
- What should I do if the product does not enter the cart?
- Can I make purchases without registering My Page?
- What happens in the case when it is out of stock?
- I have not received an e-mail after having made a purchase of a product?
Regarding the products
- There were defects, damage, and a shortage of the products arrival.
- There was a crack in the product case.
- The DVD/Blu-ray won't play.
- The game doesn’t work.
- Can you tell me about the product images?
- Can you check the inventory of the products and its details?
- Do the second-hand goods arrive with “straps and postcards”?
- Can I check on the condition of the product before ordering?
Regarding delivery and shipping fees
- I would like to know more about shipping fees.
- Do you have discounts on shipping fees?
- An additional fee was charged.
- Which regions do you currently ship to?
- Could you ship out the items with an invoice with a lower amount?
- My package was returned.
- My package was opened.
- Even if I make two separate orders, can the items be shipped together?
- How about when I could not receive the item because I was gone for a long period of time?
- Is it possible to have wrapping on the product?
- I would like to know more about Suruga-ya handling fees.
About Notification Setting
Send inquiry
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Before contacting us you might want to look through the questions and answers in FAQ section. If you don’t find the answer here feel free to send your question with the following form.