New book Economy Assertive communication Nikkei Bunko

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Economy
Nikkei Bunko / ● What is more called "Assertive" conversation "Assertive" means "to assert oneself", but in this case, it means to convey one's own opinion while respecting the other person. In a workplace where the diversity of organizations and psychological safety are an environment in which everyone can express opinions without being intimidated, while everyone does not have to pursue the other person is required. As telecommuting increases and online and mail-based communication increases, there is a possibility that aggressive communication due to difficulty speaking or inability to see one's face increases. The idea of assertive communication was introduced in Japan about 10 years ago, but it can be said that the need for assertive communication is increasing again now. The author of Anger Management 』, 『 Nikkei Bunko, talks about the idea and practice of assertive communication as a communication beyond which anger is well controlled. ● Focusing on cases in the workplace, assertive communication can be said to be an extension of Anger Management. If I respect the other person and speak without my own feelings, I can suppress attacks against others and frustration with myself. In Anger Management, the idea of "what should be" leads to behavior that does not forgive the other person, but in assertive communication, the unconscious assumption of "unconscious bias" causes people to beat the other person more than necessary or to refrain from it more than necessary. This book is characterized by being written from a business field perspective. It is rich in examples and one volume that provides the basics in a compact way.