Book (Practical) Social science Revised new edition Heart-to-heart reception that adjusts one's heart and feelings / Yukiko Minowa

Product description ※Please note that product information is not in full comprehensive meaning because of the machine translation.

Social Science
[Content introduction]
Full of hints for thinking about services and hospitality!
Recommended by Mr. Noboru Takano (former Japanese Branch Manager of Ritz Carlton / People and Hospitality Research Institute)!
-- It shows the process of sublimating into an ideal corporate structure.
"What is a job?" "What is useful to others?" "What is good to others?" "What is good to others?"
The author's words are persuasive, backed by his experience and ability to act.
--
In the new edition of 『, we added a new chapter on "Harassment," which is an urgent issue.
Why do you refer to Harassment when you practice heart-to-heart reception?
That is because in order to think of customers and other people, and respond with a heart of hospitality, it is important to have one's heart and feelings in order.
Harassment is an issue that must be tackled not only by individuals but also by organizations.
Chapter 1 : Important Awareness as a Working Adult
Chapter 2 : Manners You Want to Learn as a Working Adult
Chapter 3 : Conveying Sincere Words
Chapter 4 : Harassment Prevention is Essential
Chapter 5 : Anger at Harassment
Chapter 6 : Teamwork is Important
Chapter 3 : Conveying Sincere Words
Chapter 5 : Anger at Harassment
Chapter 6 : Teamwork is Important
After publishing this book
[Author brief history]
Yukiko Takano (Yukiko Minowa)
After working in hospitals for three and a half years, I became an instructor in charge of CS Promotion Office, Cabin Training Department
Chapter 2 : Manners You Want to Learn as a Working Adult
Chapter 3 : Conveying Sincere Words
Chapter 4 : Preventing Harassment is Essential
Chapter 5 : Teamwork is Important
Chapter 3 : Manners You Want to Learn as a Working Adult
Chapter 2 : Manners You Want to Learn as a Working Adult
Chapter 3 : Conveying Sincere Words
Chapter 5 : Anger at Harassment
Chapter 6 : Teamwork is Important
After publishing this book
[Author brief history]
After working in hospitals for three and a half years, I became an instructor in charge of VIP patients, 900 000 』 Minowa nursing profession