New Edition "The Best Customer Service" / kunio Mukai

Product description ※Please note that product information is not in full comprehensive meaning because of the machine translation.

Society
[Contents introduction]
There are many stores with the same level of products and customer service. It is not just the customer service technique that satisfies customers, but it is the best way to increase sales in the true sense of the word.
It is necessary to build trust with customers by focusing on customers and knowing "the best customer service technique" that can be accepted by customers.
The style of customer service differs depending on the type of business, but it is also necessary to build trust with customers by the best customer service in order to make customers willing to purchase high-priced and fixed-price products.
Although the style of customer service differs depending on the type of business, the idea that "I want customers to purchase products with pleasure" is the same.
In the beauty care industry, which requires a high level of customer service due to handling high-priced products, the salon owner who has an unbelievable result of 9 times sales repeat rate of 90% (industry average of 40%) discloses the secrets of customer service overflowing with originality that he has learned and acquired in various types of business.
[Author's brief history]
Rising Rose Co., Ltd., Representative Director, Japan Salon Management Association
In April 2011, he opened the beauty care salon "ROZU MARI" with a married couple.
Despite having no experience, sales were 7.5 times in in four years and 18.6 times in eight years.
In April, 2018, he published the book "『 How to make small salons that customers want to go to for a long time" 』 "(Dobunkan Publishing). It is a book that describes the know-how thoroughly. It is published in the book" How to make small salons "(Dobunkan Publishing).
First in the business book category on Amazon, 19th print.
The latest edition was published in 2006, and he has many books including 9 prints.
At present, he supports more than 1200 salons by offering counseling certification courses such as" Facial Counselor Certification Course "," Beauty Gene Counselor Certification Course "," Facial Technique Course for Small Facial Muscles and Glossy Skin ", and management seminars.