Book (Practical) Society Telephone Service Skill Test (Moshi Test) Quick Master Telephone Service <4th Edition> / Nippon Telegraph and Telephone Users Association / Tatsuya Yokoyama

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Society
[Introduction to Contents]
For people who want to pass the examination at speed! This practical reference book allows you to acquire knowledge necessary for passing the examination and to practice past questions at the same time.
Contents
Overview of Examination Questions
Overview of Examination Questions
Overview of Examination Questions
attainment target of each class
List of Committee members
Features of this book
Chapter 1. Basics of Telephone Answering
2. How to Make Phone Calls
3. How to Make Phone Calls
3. How to Receive Phone Calls
4. How to Receive Phone Calls
5. How to Receive Phone Calls
6. Complaints about Phone Calls
Chapter 2. ICT Tools
1. Basics of ICT Literacy
2. How to Make Phone Calls
3. Features of Communication Services
3. Information Security
4. Information Morals
5. Information Management
Chapter 2. ICT Tools
1. Basics of Manners
2. Basics of Business Manners
3. Communications in the workplace
4. Visits
5. Customer Communications
6. Business Documents
7. SNS / Business Chat
8. Online Meetings
9. Meals
10. Gifts
11. Dealing with diversity
Chapter 4 Practical Examination
Based on the promotion of ICT (Information and Communication Technology) and telephone education, various training programs such as the Telephone Answering Competition, 1976