Information science Textbooks for system failures

Product description ※Please note that product information is not in full comprehensive meaning because of the machine translation.

Information Science
System failures are inherent in IT services. The impact on users varies greatly depending on whether or not they can take appropriate measures when a system failure occurs. There are many cases in which damage was expanded due to failure. One of the reasons for this is that the know-how (basic operations, tools, necessary documentation, etc.) required in the field of system failure countermeasures is not systematized, and it is an tacit knowledge. This manual aims to improve the ability of individuals and organizations to respond to system failures by systematically summarizing system failure countermeasures, which were tacit knowledge until now, into formal knowledge. It explains "Incident Commander" who directs failure countermeasures and knowledge that workers who actually engage in work should know, and it also introduces the structure of organization and education with high ability to respond to failures.